Until a few weeks ago when Human Resources asked her to leave, our department had a slightly wacky secretary…er, administrative assistant. I can’t diagnose her exactly, but it seems there should definitely be an entry in the DSM that covered her symptoms. I know, this all sounds terrible…I really don’t mean it to be. I’m sure she had a good heart, but strange things happened while she was here. Very strange things…
Let’s call her Dorothy…we discovered the other day that Dorothy had files on everyone in the department. This concept is fine, of course, nothing wrong with organizing work by the people that requested it. Her filing cabinet held multi-colored folders, each neatly labeled with one of our names on it. She also had folders for each person we had ever interviewed, regardless of whether they were hired or not…
When I came into work yesterday morning I had a pile of these folders on my desk, one for each of the people on my team, as well as for our interview candidates. Her manager had cleaned out the filing cabinet and was distributing them among the supervisors. I resisted perusing through them for a full hour and a half, but then my curiosity got the better of me. I was a bit surprised at what I found. I was expecting copies of expense reports, meeting requests, office supply orders, etc. – nothing but the usual administrative ephemera. What I actually found was…well, it can only be explained as an online journal in the form of emails to herself! But these were hardcopy printouts of the emails to herself. I have no idea why someone would write an email to themselves and less of an idea why you would then print them out and distribute them randomly in file folders with people’s names on them! There was also information on leasing a Lotus (the car, not the plant), as well as copies of patient information that I shredded right away. My suspicion is that Dorothy must have been hitting the reprint button on the color printer at her desk because there was no reason she should ever have access to patient information. Recipes, receipts, more copies of email messages (between her and other people this time)…I got the impression maybe the filing system was a ruse of some kind, a way to hide the documents, not actually a way to file them…<sigh>…
The thing is, we knew something was a little off when we interviewed her. She was older, lived in Atlanta, but said it was no problem to move to Phoenix even though we weren’t offering any re-location money. Dorothy said she could fit everything in her Jeep Cherokee…hmmm. When she arrived she parked her fully loaded Jeep in the parking lot at work – for a week! I’m not sure where she was sleeping/eating/bathing, but she did have different clothes on every day. Then she let us know that a “friend” had agreed to let her stay at her place. A few weeks later the “friend” decided to kick Dorothy to the curb and she had to find an apartment. She was convinced that she could go to an apartment complex, get the keys and move in that day. I’m not sure there is a complex in the Valley that would allow that, but ok to try. The poor dear came back later that day very dejected - the earliest she could move in was in a week.
The department manager, Dorothy and I started talking about the difficulties of moving to a new city (the manager and I had both relocated to Arizona from Chicago). I started to tell them about the slight problem I was having with my bank. I bank with a national bank, so I thought there would be no problem with my account when I moved. I was wrong. My bank insisted that the delays with my deposits were due to my “Chicago” account number and that if I opened a different account that originated in Arizona the processing would be much faster. I doubted this and did not want the hassle of changing my bank account. Then Dorothy offered a suggestion…”What you need to do is go to the library, get a library card, take the library card to the bank and say ‘See, I am an Arizona resident!’” The department manager and I literally froze…after a few seconds that felt like an eternity, I mustered a “uh, right, thanks…” and tried to take the conversation in a different direction. To this day I have not discovered the relationship between the bank account and the library card…<sigh>…